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Day: October 3, 2025

Is there an ITIL Dilemma?

October 3, 2025 4 Comments

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Trusted by Globally recognised brands

“It was incredible to work with Katrina over the ITIL® 4 programme, as she modernises and humanises ITSM, helping the field move confidently into the 21st century.”

Akshay Anand Lead Architect for the ITIL® Update Programme

“…we are now seeing the benefits across the entire team as we redevelop Service Delivery processes and design a new Service Delivery portal.”

Matt Malone - CIO Epworth HealthCare

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Shane O’Brien Senior IT Service Manager, APAC - WSP

“…it brings empathy, user experience, and lived reality into IT service management in a way I’ve never seen before. Practical, inspiring, genuinely human-centred.”

Brett Randall Founder and Principal Consultant - Fractl

“…human-centered design into a straightforward practical approach that puts the most important system component in the spotlight – people.”

Keith Junius Enterprise Architect - Equifax

“…the quality and presentation of the Humanising IT™ course in the app really resonates with my Agile/Dev background. HIT fits well with ITIL.”

Alex Harding Head of IT Services - Runshaw College

“…the training has been incredibly beneficial to my project and gave me valuable insights I could apply immediately to the Accor Project.”

Ram Parkash Lead Consultant - Infotech

“…gave me a deeper insight into focusing on experience throughout service design. It promotes empathy, service-oriented thinking, and puts the user at the centre.”

Jan Heunks Docent IT Service Management - HU University of Applied Sciences Utrecht (Hogeschool Utrecht)

“…whether just starting out or experienced in IT, this is must-have training for our ever-changing community. A highly recommended program.”

Rich Zanatta CTO - NuAxis Innovations

“…the content brings so much of what we’ve been missing in IT/ITSM into alignment. You need to do this course!”

Carol Kelley Account Delivery Manager - DXC Technology

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