Shop - HIT Global

“It was incredible to work with Katrina over the ITIL® 4 programme, as she modernises and humanises ITSM, helping the field move confidently into the 21st century.”

Akshay Anand Lead Architect for the ITIL® Update Programme

“…we are now seeing the benefits across the entire team as we redevelop Service Delivery processes and design a new Service Delivery portal.”

Matt Malone - CIO Epworth HealthCare

“…they embraced the learning with enthusiasm, understood the principles deeply, and have already begun embedding Humanising IT into their daily practices.”

Shane O’Brien Senior IT Service Manager, APAC - WSP

“…it brings empathy, user experience, and lived reality into IT service management in a way I’ve never seen before. Practical, inspiring, genuinely human-centred.”

Brett Randall Founder and Principal Consultant - Fractl

“…human-centered design into a straightforward practical approach that puts the most important system component in the spotlight – people.”

Keith Junius Enterprise Architect - Equifax

“…the quality and presentation of the Humanising IT™ course in the app really resonates with my Agile/Dev background. HIT fits well with ITIL.”

Alex Harding Head of IT Services - Runshaw College

“…the training has been incredibly beneficial to my project and gave me valuable insights I could apply immediately to the Accor Project.”

Ram Parkash Lead Consultant - Infotech

“…gave me a deeper insight into focusing on experience throughout service design. It promotes empathy, service-oriented thinking, and puts the user at the centre.”

Jan Heunks Docent IT Service Management - HU University of Applied Sciences Utrecht (Hogeschool Utrecht)

“…whether just starting out or experienced in IT, this is must-have training for our ever-changing community. A highly recommended program.”

Rich Zanatta CTO - NuAxis Innovations

“…the content brings so much of what we’ve been missing in IT/ITSM into alignment. You need to do this course!”

Carol Kelley Account Delivery Manager - DXC Technology

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